Voice Integration

- LGVista’s knowledge of voice and data systems combined with a focus on business requirements, process methodology, and client relationship building insures that the solution fits the needs of our clients business. Our experience includes numerous successful implementations of large enterprise-wide communications solutions.

Systems

– LGVista’s knowledgeable staff has been involved in numerous large speech recognition implementations. LGVista understands that there are many requirements in architecting voice solutions, including; sizing capacity and performance, scalability to meet future growth requirements, availability to ensure the solution is fault-tolerant with failover capabilities plus continued operations without performance degradation, and disaster recovery. We understand the difference between “core” system components that provide management, reporting, telephony, IVR/speech recognition, etc. and the “customer” components that are sometimes based in the customer premise because of security or particular customer requirements. With this experience, LGVista becomes prepared to provide an architected solution that meets the customer’s needs.

Technology

- if you are looking for new technologies to enhance the customer experience and for something that your IT department will find is compatible to their existing systems, LGVista has a vast array of experience in assisting you in finding the right VoiceXML-based product. LGVista recommends best-of-breed products from partner relationships utilizing Internet standards, and best practices in developing software to bring state-of-the-art, personalized phone applications to enterprises and customers. From there, LGVista can support customers and partners to deliver quality speech solutions with services that follow the voice application lifecycle.

Automation

– LGVista strives to provide their customers with with automated solutions utilizing state-of-the-art computer systems and software thus freeing up their labor force to focus on what's important to a company, i.e. customer experience, revenue generation, cost avoidance, etc. In the call center, the challenges are more complex than ever. The decision-makers want things run effectively and efficiently and are continuously being asked to do more with less, while improving customer service. LGVista can assist call center management in finding answers to issues and improve their operations through automated solutions.