Speech recognition:

In the past, the telephone has been limited by the current user interface, the touchtone keypad. Speech recognition offers significant new ways to interact with automated systems, personal assistants and websites via the telephone. It's a hands-free mechanism where you can speak the commands for what you want to accomplish on the phone. It’s typically used for customer self-service. Well-designed speech recognition systems that are built with the customer in mind can provide a satisfying customer experience.

Recent speech recognition technology gains are important to the consumer because many customer service transactions can be made conveniently via this interface. Utilizing the phone you can be connected quickly, ask for information, a product or service, and get immediate results. Eventually, web designers will add scripts for voice browsers to enable their sites for telephone access. It's being done to a small degree today.

Call Center/Contact Solutions:

many considerations have to be made within the call/contact center environment. LGVista looks for the total solution for sales and service with proven innovative call distribution technologies, whose capabilities are designed to help agents handle calls more effectively and boost the overall level of the call center productivity. The solution should provide the customer the following benefits:

• routing decision flexibility
• personalized customer service
• matching agent skills with caller needs
• reducing cost
• increasing efficiency and effectiveness
• supporting agent specialization and consolidation

Custom Software Development:

Voice related Platforms:

• TuVox
• VoiceObjects
• Edify
• Microsoft
• Nuance/Scansoft
• Genesys

Customer experience:

The “customer experience” is the result of meeting the customer's needs while interacting with the company, to utilize its services and products. Before companies can interact with the customer they have to know the exact customer need, and once you have that understanding, they have to meet that need with elegance, simplicity, speed, ease of use, courtesy, and patience. This experience, no matter how complex a company's offerings may be, needs to be seamless while merging multiple disciplines and services. A good customer experience results in customers becoming advocates for the company. That customer, if treated in a professional and courteous way, will be a life long customer. They will reference your company and promote it to their friends and family. Your company will grow and be profitable, if the customer experience goals are met.

JavaScript:

- is a scripting language most often used for client-side web development. JavaScript is a dynamic, weakly typed, prototype-based language with first-class functions. JavaScript was influenced by many languages and was designed to have a similar look to Java, but be easier for non-programmers to work with. The language is best known for its use in websites (as client-side JavaScript), but is also used to enable scripting access to objects embedded in other applications.

Despite the name, JavaScript is unrelated to the Java programming language; though both have a common debt to “C” syntax. The language was renamed from LiveScript in a co-marketing deal between Netscape and Sun in exchange for Netscape bundling Sun's Java runtime with their browser, which was dominant at the time. JavaScript semantics is much more similar to the Self programming language.

C, C++, and C#

- C is a general-purpose, block structured, procedural, imperative computer programming language developed in 1972 by Dennis Ritchie at the Bell Telephone Laboratories for use with the Unix operating system. It has since spread to many other platforms. Although predominantly used for system software. C is also widely used for applications. C has also greatly influenced many other popular languages, especially C++, which was designed as an enhancement to C. C++ a general-purpose programming language with high-level and low-level capabilities. It is a statically typed, free-form, multi-paradigm, usually compiled language supporting procedural programming, data abstraction, object-oriented programming, and generic programming. C++ is regarded as a mid-level language. This indicates that C++ comprises a combination of both high-level and low-level language features. C# is an object-oriented programming language developed by Microsoft as part of the .NET initiative and later approved as a standard by ECMA and ISO.

.NET

- The Microsoft .NET Framework is a software component that can be added to or is included with the Microsoft Windows operating system. It provides a large body of pre-coded solutions to common program requirements, and manages the execution of programs written specifically for the framework. The .NET Framework is a key Microsoft offering, and is intended to be used by most new applications created for the Windows platform.

The pre-coded solutions that form the framework's class library cover a large range of programming needs in areas including: user interface, data access, database connectivity, cryptography, web application development, numeric algorithms, and network communications. The functions of the class library are used by programmers who combine them with their own code to produce applications.

Programs written for the .NET Framework execute in a software environment that manages the program's runtime requirements. This runtime environment, which is also a part of the .NET Framework, is known as the Common Language Runtime (CLR). The CLR provides the appearance of an application virtual machine, so that programmers need not consider the capabilities of the specific CPU that will execute the program. The CLR also provides other important services such as security mechanisms, memory management, and exception handling. The class library and the CLR together compose the .NET Framework. The framework is intended to make it easier to develop computer applications and to reduce the vulnerability of applications and computers to security threats.

It is included with Windows XP SP2, Windows Server 2003 and Windows Vista, and can be installed on most older versions of Windows.