As a software engineer, Jerald has over 9 years of experience in the information technology industry. His knowledge of software development tools, voice hardware and software platforms, data structures, and backend systems integration, combined with a focus on business requirements, process methodology, and development methods, ensures that the solution fits the needs of his client’s business.
Jerald’s customer-centric approach has led him to develop numerous successful implementations of enterprise-wide communication solutions.  These include:

• Independent Application Developer/Contractor for multiple speech recognition projects; Omprompt, Telco New Zealand, Gateway, Oriental Trading Company, and Verizon


• Development Team Lead for the implementation of the largest speech recognition customer service application in North America to date (2004-05); integrated Call Steering, 12,000 voice prompts, 143 applications, 25 backend integrations, 576 Nuance speech licenses split between 2 call centers. 6 month implementation.


• Support/Development Team Lead for MCI telecommunications team that built automated solutions including 21 major call flows, utilizing 2400 ports, taking an average of 100k calls per day (3M per month), generating a cost avoidance model of $3M per month.

Jerald has provided technical and development expertise in day-to-day operations, has served as lead for 8 – 10 years, has built, integrated, and implemented dynamic customer service-oriented automated voice response systems. Jerald has the ability to deliver a range of customer service automation and has taken the lead on large, complex projects.